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Shipping

Shipping

Last updated: 17 August 2026

Shipping Regions

We ship to the following regions:

  • UK mainland: standard shipping included in the product price (or charged at a flat rate shown at checkout)
  • Scottish Highlands and Islands: a surcharge may apply depending on the carrier and parcel dimensions. Any surcharge will be displayed at checkout before you pay.
  • Northern Ireland: shipping is available via our standard carriers. Additional customs documentation may be required; we will handle this on your behalf where possible.
  • European Union and Rest of World: available on request. Please contact us at [email protected] for a shipping quote before placing your order.

Lead Times and Despatch

All products are made to order by Cool Bear Co. (Taiwan). Production typically takes 10–15 working days from payment confirmation, with international shipping on top of that — the lead-time estimate shown on each product page is the figure to trust for that product. Once your order is manufactured, it will be despatched via tracked courier directly to your delivery address.

You will receive a despatch notification email with your tracking number and estimated delivery date once your order has shipped.

Carriers and Tracking

Orders are shipped via reputable international courier services. Tracking information is provided by email once your order is despatched. You can track your shipment using the tracking link in your despatch confirmation email.

Customs and Duties

For deliveries outside the United Kingdom, the recipient is responsible for any local import duties, taxes, and customs clearance fees. These charges are not included in the product price or shipping cost shown at checkout.

Delivery Attempts

Our courier partners will typically attempt delivery twice. If delivery is unsuccessful, the parcel may be held at a local depot for collection or returned to us. Please ensure you provide an accurate delivery address and contact number at checkout.

If a parcel is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange redelivery. Additional shipping costs may apply.

Lost or Damaged Shipments

If your order appears to be lost or arrives damaged, please contact us within 48 hours of the expected or actual delivery date at [email protected].

Please provide:

  • Your order number
  • A description of the issue
  • Photographs of any damage (including packaging)

We will investigate with the carrier and, where appropriate, arrange a replacement or refund. Claims for damaged goods must include photographic evidence of the damage and the packaging as received.